Community Guidelines
Hum exists so people can see the whole story, not a single photo. That only works if this feels like a place where people can be themselves without bracing for harm. These Community Guidelines describe what we expect from everyone on Hum and what happens when someone falls short.
These Guidelines are part of our Terms of Use and are incorporated into them by reference. Breaking them can cost you your account. They work alongside our Safety Policy, which explains how we handle safety reports, and our Privacy Policy, which explains how we handle your information.
1. Be Real
Hum is built on the premise that who you actually are is more interesting than a curated fragment. So:
- Use your own photos, showing your own face. No photos of other people, celebrities, cartoons, or images you found online as your primary profile pictures.
- Give your real age. Everyone on Hum must be at least 18 years old.
- One person, one account. Do not create a profile for someone else, and do not run multiple accounts.
- Do not misrepresent your name, age, location, relationship status, employment, or intentions.
- Do not impersonate another person, a business, or an organization.
Catfishing, romance fraud, and identity deception are among the fastest routes off this platform. Accounts we determine are fake or fraudulent are removed without warning.
2. Be Respectful
Disagreement is fine. Rejection is part of dating. Cruelty is not.
Do not harass, threaten, demean, or repeatedly contact someone who has stopped responding or has asked you to stop. Do not send abusive messages after being unmatched or rejected.
Hum does not permit hate speech or degrading content that targets people on the basis of:
- Caste or community. Caste-based slurs, caste-purity rhetoric, and caste-based degradation are prohibited on Hum. Members may state their own caste or community and may set their own preferences for who they wish to meet. What is not permitted is using caste to demean, harass, or dehumanize another person.
- Religion, including anti-Muslim, anti-Hindu, anti-Sikh, anti-Christian, antisemitic, and anti-atheist hatred.
- Race, ethnicity, national origin, or immigration status, including colorism and skin-tone-based degradation.
- Sexual orientation, gender, or gender identity.
- Disability, serious illness, or body size.
Stating a preference is not the same as expressing contempt. The line we enforce is between describing what you are looking for and attacking who someone else is.
3. Consent Is the Whole Point
- Do not send sexually explicit photos, videos, or messages to anyone who has not clearly asked for them. Unsolicited explicit images are grounds for immediate removal.
- Do not pressure, guilt, manipulate, or threaten anyone into sexual conversation, into meeting, or into anything else.
- Consent can be withdrawn at any point, including after it has been given, including mid-conversation, and including in person. "No" and silence both mean stop.
- Nudity and sexually explicit content are not permitted in profile photos, profile text, Storyboards, or any publicly visible part of the Services.
Sexual assault, sexual coercion, and non-consensual sexual conduct connected to Hum result in permanent removal and, where appropriate, referral to law enforcement.
4. Keep People Safe
The following are prohibited without exception:
- Threats of violence, glorification of violence, or content promoting violent extremism or terrorism.
- Any content involving minors in a sexual or suggestive context, and any attempt to contact, solicit, or groom a minor. We report this conduct to the National Center for Missing and Exploited Children and to law enforcement.
- Human trafficking, sexual exploitation, and forced or coerced labor of any kind.
- Content that promotes, encourages, or provides instruction for suicide, self-harm, or disordered eating. If you are struggling, please see the resources in our Safety Policy. We would rather you get support than lose your account.
- Sale or promotion of illegal drugs, weapons, or other regulated goods.
5. No Scams, No Solicitation
Romance scams are the most common serious harm on dating platforms, and South Asian diaspora communities are actively targeted by them. Hum prohibits:
- Asking any member for money, gift cards, cryptocurrency, wire transfers, bank or payment account details, or investment funds. No legitimate match will ask you for these. Report it.
- Investment pitches, crypto or forex "opportunities," and any variation of the pattern often called pig butchering.
- Phishing, links to malware, or attempts to move members to an off-platform site in order to defraud them.
- Commercial solicitation, advertising, multi-level marketing recruitment, and promotion of other apps or services.
- Prostitution, escort services, or the exchange of sexual services for money or goods.
Never send money to someone you have not met in person. If a match asks, stop communicating and report the profile.
6. Respect Other People's Privacy
- Do not share another member's photos, messages, name, workplace, phone number, address, or other identifying information outside Hum without their express permission.
- Do not screenshot or copy another member's profile or messages in order to circulate them.
- Do not post anyone else's private information, and do not post photos of other identifiable people without their consent.
- If a member asks you to delete information or images about them, delete them.
Doxxing, revenge posting, and non-consensual sharing of intimate images are grounds for permanent removal, and in many states are also crimes.
7. Profile and Content Standards
Your profile should show us who you are. It should not contain:
- Nudity, sexually explicit imagery, or content primarily intended to be sexually provocative;
- Photos of minors without a parent or guardian present in the image, and never a minor alone;
- Graphic violence, gore, or animal cruelty;
- Contact information, social media handles, or external links intended to move people off the platform before you have matched;
- Content that infringes someone else's copyright, trademark, or likeness rights; or
- Content promoting a political campaign, a religious conversion effort, or a commercial venture.
8. Conduct Away From Hum
What happens on a date is not outside our concern. If we receive a credible report of serious misconduct that arose from a connection made on Hum, including sexual assault, violence, stalking, threats, or fraud, we may investigate and remove the account, even though the conduct itself occurred off the platform. Serious criminal conduct anywhere may also be grounds for removal where it creates a credible risk to our members.
9. Reporting
If something feels wrong, tell us. You can:
- Tap the report icon on any profile or inside any conversation in the app; or
- Email our trust and safety team at support@thehumapp.com with the subject line "Safety Report."
Reporting is confidential. The member you report is not told who reported them. You can also block a member at any time, which stops all contact immediately, and blocking does not require a report.
We do not tolerate retaliation against anyone who makes a good-faith report. Retaliating is itself a violation of these Guidelines.
If you are in immediate danger, call 911 first. We will cooperate with law enforcement as described in our Safety Policy.
10. How We Enforce These Guidelines
We use a combination of automated detection and human review by our trust and safety team. Automated systems flag content for review; decisions to suspend or remove an account involve human judgment.
Depending on the severity of the violation, its context, and whether it has happened before, we may:
- Remove the specific content or photo;
- Issue a warning;
- Limit certain features on the account;
- Temporarily suspend the account; or
- Permanently remove the account.
Some violations skip every intermediate step. Content involving minors, credible threats of violence, sexual assault, trafficking, and fraud result in immediate permanent removal and, where appropriate, a report to law enforcement.
Where we permanently remove an account, we may also take reasonable steps to prevent that person from creating a new one.
11. Appealing a Decision
We get things wrong sometimes. If your account has been suspended or removed and you believe that was a mistake, email support@thehumapp.com with the subject line "Account Appeal" and the email address on your account. A member of our trust and safety team who was not involved in the original decision will review it, and we will respond in writing with the outcome. Appeals are typically reviewed within fourteen days.
Where we have banned an account for fraud, we may disclose to affected members that the account was banned and the reason, without disclosing personally identifying information about the banned member, as permitted by New York General Business Law section 394-c.
12. Changes to These Guidelines
We may update these Guidelines as Hum grows and as we learn more about what our community needs. The current version will always live at thehumapp.com/community. If a change is material, we will notify you by email or through the Services. Continuing to use Hum after a change takes effect means you accept the updated Guidelines.
13. Questions
Reach us at support@thehumapp.com, or write to Hum / Banyan Way Inc., 12460 Crabapple Road, Suite 202-530, Alpharetta, GA 30004.