Safety Policy
This Safety Policy is published by Banyan Way, Inc. ("Hum," "us," or "we"), operator of the Hum mobile application and related services (the "Services"). It is adopted in compliance with the Colorado Online Dating Services Safety Act, CRS §6-1-731.5, and applies to all members of the Services, not only Colorado members.
1. Prohibited Conduct
The following conduct violates Hum's policies and may result in immediate account suspension or termination, reporting to law enforcement, and other legal action:
- Engaging in any sexual conduct with another member without that member's clear, affirmative, ongoing, and voluntary consent. Consent can be withdrawn at any time. Hum prohibits sexual assault, sexual coercion, and any non-consensual sexual activity facilitated through or arising from use of the Services.
- Harassment, stalking, threats, intimidation, or any pattern of unwanted contact directed at another member.
- Misrepresenting your identity, age, or any other material information in your profile or communications.
- Using the Services to facilitate fraud, romance scams, or financial exploitation of any member.
- Soliciting money, gift cards, cryptocurrency, or financial account information from another member.
- Sharing another member's personal information (including images) outside the Services without that member's express consent.
- Any use of the Services to facilitate human trafficking, exploitation, or abuse.
- Any conduct that violates applicable federal, state, or local law.
2. Reporting Misconduct
Hum provides the following mechanisms for members to report policy violations and safety concerns:
- In-app reporting: Members may report any profile or message by tapping the report icon within the app. Reports are reviewed by Hum's trust and safety team.
- Email: Members may contact Hum's trust and safety team at support@thehumapp.com with the subject line "Safety Report."
Hum will acknowledge safety reports and investigate reported violations. Where a violation is substantiated, Hum may take action up to and including permanent account removal, and will cooperate with law enforcement investigations as required by law.
3. Criminal Background Checks
HUM DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS MEMBERS. Hum offers a face verification feature that uses Amazon Rekognition to confirm that a member's profile photos reasonably match the person using the account. Face verification is not a criminal background check, does not verify identity, and does not screen for criminal convictions, sex offender status, or restraining orders. Members should not rely on face verification or any "verified" badge as a guarantee of another member's safety, identity, or background.
4. How Hum Responds to Misconduct Reports
When Hum receives a report of misconduct, our trust and safety team will:
- Acknowledge receipt of the report within a reasonable timeframe;
- Review the report and any relevant account activity, messages, or profile information;
- Take appropriate action, which may include a warning, temporary suspension, or permanent removal of the reported account;
- Notify the reporting member of the outcome of the review to the extent consistent with user privacy; and
- Preserve relevant records and cooperate with law enforcement where required or appropriate.
Hum does not tolerate retaliation against any member for making a good-faith safety report.
5. Safety Tips for Members
Hum encourages all members to take the following precautions:
- There is no substitute for acting with caution when communicating with any stranger who wants to meet you.
- Never include your last name, e-mail address, home address, phone number, place of work, or any other identifying information in your profile or initial messages.
- Stop communicating with anyone who pressures you for personal or financial information.
- If you choose to meet another member in person, always tell a friend or family member where you are going and when you will return. Meet in a public place, provide your own transportation, and never agree to be picked up at your home.
- Never send money, gift cards, cryptocurrency, or financial information to another member, especially someone you have not met in person. Be cautious of anyone who asks for money or financial assistance.
- Trust your instincts. If something feels wrong, end the interaction and report it to Hum.
- If you are in immediate danger, call 911. For non-emergency safety concerns, contact your local law enforcement.
6. Additional Resources
Members experiencing sexual violence, harassment, or safety concerns may also contact the following organizations for support:
- National Sexual Assault Hotline: 1-800-656-HOPE (4673) or rainn.org
- National Domestic Violence Hotline: 1-800-799-SAFE (7233) or thehotline.org
- Crisis Text Line: Text HOME to 741741
7. Policy Updates and Annual Reporting
Hum reviews and updates this Safety Policy annually, or more frequently as required by law or in response to material changes to the Services. Hum submits annual safety reports to the Colorado Attorney General's Office as required by CRS §6-1-731.5, reporting on member safety and compliance with this policy. Questions or concerns about this Safety Policy may be directed to support@thehumapp.com. This Safety Policy works alongside our Community Guidelines, which set out the full rules for conduct on Hum, and our Terms of Use.